Frequently Asked Questions
Have Questions?
Find answers to commonly asked questions about our services and offerings.
How does the online booking system work?
Our online booking system is designed to offer you a seamless rental experience from start to finish. Simply visit our website, choose your rental dates, select your preferred vehicle, and complete your reservation with just a few clicks.
We also provide personalized vehicle recommendations based on your input to ensure the vehicle you rent meets your specific needs, making your journey through Austin as smooth as possible.
Can I rent a vehicle for someone else?
Yes, you can book a rental vehicle on behalf of someone else. However, the person driving the car must meet our rental requirements, including holding a valid driver's license and being of legal driving age. Please ensure all necessary documents are provided at the time of pickup.
What types of vehicles do you offer?
We offer a wide array of vehicles to cater to diverse needs and preferences. Our fleet includes:
- Economy cars for budget-friendly travel
- Luxury vehicles for a touch of elegance
- SUVs for more spacious and comfortable rides
- Electric vehicles for eco-conscious travelers
Each category is stocked with the latest models to ensure a premium rental experience.
What is your cancellation policy?
We understand that plans can change, which is why we offer a flexible cancellation policy. Reservations can be canceled up to 24 hours before the scheduled pickup time for a full refund. Cancellations made within 24 hours of the pickup time may incur a small fee.
Do you offer any discounts or loyalty programs?
Yes, we value our customers and strive to provide the best possible value. We offer various discounts, including seasonal promotions, long-term rental deals, and discounts for repeat customers. Our loyalty program rewards frequent renters with points that can be redeemed for free rentals, upgrades, and more.
How can I ensure the vehicle I choose is the best for my needs?
Our platform offers personalized vehicle recommendations based on your input regarding trip details and personal preferences. Additionally, our customer service team is always available to offer advice and assist with selecting the perfect vehicle for your journey.
Are there any educational resources available for safe driving in Austin?
Absolutely. We believe in empowering our renters with knowledge for a safer and more enjoyable experience. Our website features downloadable resources on safe driving practices, local travel guides, and vehicle care tips. These resources are tailored to help you navigate Austin confidently and safely.
What exclusive local partnerships do you offer, and how do they enhance my rental experience?
We've partnered with various local businesses and attractions to offer unique experiences and discounts to our customers. These partnerships include guided tours, restaurant discounts, and exclusive access to events, enriching your travel experience in Austin beyond just mobility.
What items can I find in your integrated shop?
Our integrated shop complements your rental experience by offering a selection of branded merchandise, travel essentials, and car accessories. Whether you need a phone charger for your journey, an Austin Rental Car branded t-shirt, or travel-sized toiletries, our shop has you covered.
How do I pick up and return the vehicle?
Vehicle pickup and return are streamlined for your convenience. Once your booking is confirmed, you'll receive detailed instructions on the pickup location. At the end of your rental period, return the vehicle to the designated area, and our team will take care of the rest. We also offer flexible options for after-hours returns to accommodate your schedule.
